Is Estes Express Lines a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Estes Express Lines have rated their employer with 4.3 out of 5 stars in 55 Glassdoor reviews. This is a higher than average score with the overall rating of Estes Express Lines employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Estes Express Lines now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Estes Express Lines .

Does Estes Express Lines pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Estes Express Lines with 3.9 out of 5 stars based on 55 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Estes Express Lines.

What are the top reviewed jobs at Estes Express Lines?

Dock Worker (129) , Truck Driver (48) , Account Manager (47) , Dockworker (34) , Linehaul Driver (33) , Forklift Operator (29) , Class A Truck Driver (22) , Line Haul Driver (21) , Dock Supervisor (19) , P&D Driver (18) , Terminal Manager (17) , Supervisor (16) , Driver (15) , Operations Supervisor (15) , Manager (13)

What are the pros of working at Estes Express Lines according to real employee reviews?

"How were good and pay was good." ((in 278 reviews)); "Benefits are good." ((in 90 reviews)); "Good people and plenty of work" ((in 53 reviews)); "The money is good and the work is not hard." ((in 23 reviews)); "Flexibility and work/life balance was good." ((in 16 reviews))

What are the cons of working at Estes Express Lines according to real employee reviews?

"Overtime after 55 hrs, poor management!" ((in 85 reviews)); "Long Hours when very busy" ((in 35 reviews)); "Lack of space and upper management having no idea of what was happening at the OKC terminal." ((in 22 reviews)); "The terminal managers had no idea." ((in 22 reviews)); "Company employees are required to perform too many tasks with little or no training." ((in 16 reviews))

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Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

4.3

87% would recommend to a friend

(55 total reviews)

Rob Estes

99% approve of CEO

94% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Senior management

4.0

Culture & values

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

Customer Service (CSR) employees have rated Estes Express Lines with 4.3 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Estes Express Lines is rated 22% above average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

4.0

Oct 28, 2024

estes account exec

Account manager

Recommend

CEO approval

Business Outlook

Pros

company car, family atmosphere, treat you like a human being

Cons

low base, no advancement, 2 weeks off

4.0

Sep 24, 2024

Great Benefits

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, company car, good people

Cons

little support at smaller hubs

5.0

Aug 25, 2024

Good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

I enjoy working for estes

Cons

TMS shouldn’t be pressured on customers

Viewing 7 - 9 of 55 Reviews

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Service Center Clerk II

Service Center Manager I

Service Center Manager II

Service Center Clerk II

Estes Express Lines reviews FAQs

Estes Express Lines reviews Estes Express Lines Customer Service (CSR) reviews

Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

estes account exec

Great Benefits

Good company

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