Etsy reviews

4.0

75% would recommend to a friend

(552 total reviews)
avatar

Josh Silverman

63% approve of CEO

58% positive business outlook

Etsy has an employee rating of 4.0 out of 5 stars, based on 552 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Etsy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

552 reviews
1.0
Oct 11, 2017

Going about it all wrong

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gorgeous office Some of the best people you could hope to work with

Cons

Amazing company culture disappeared in recent layoffs/reorg So many at Director level and up got there as a result of circumstance above ability to perform at that level or any relevant subject matter expertise

2.0
Mar 31, 2021

Full of mediocrity

Recommend
CEO approval
Business Outlook

Pros

Benefits are great, people are nice and friendly, eng culture is second to none, lots of opportunities to connect with others

Cons

The strategy & ops team is a mess, especially in HR – often seems like they have no clue what they’re doing, and all they care about is pandering to the ET. full of people who have been promoted on the good graces of certain ET members. Lots of power hoarding and secret decisions (lack of transparency). internal communications is also a mess – way too many emails and unnecessary Slack channels. people spin up working groups without clear roles and responsibilities. If you’ve worked at Amex, you’re a shoo-in, there’s a bunch of Amex nepotism at Etsy. no accountability for managers or mediocre performance, as long as senior leaders are appeased. people don’t know how to manage

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Etsy Response
5y
Thank you for your feedback. We agree wholeheartedly that our engineering culture is something very special and we’re glad that our focus on providing thorough benefits has been well-received. But we’re sorry to read some of these other comments. We’ve found that with our recent rapid growth, we needed to scale our employee base to maintain momentum. One of the departments receiving hiring support and attention is our HR group. We agree that in order to support so many people effectively, our HR team needs balance and access to resources. We’re committed to providing that and we’re already making strides. Competing with top organizations for talent, we do have some employees that have similar company experience. By following our consistent protocols for upward and cross-departmental mobility, we are careful to avoid any preferential treatment. We’re sorry if you felt differently in your time with us, but we can assure you that upward, merit-based mobility is an area we take great care in navigating.
4.0
Nov 17, 2017

Anonymous

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits Generous sick and PTO time Collaboration Work/life balance (at least my manager works really hard to accomodate this) The work is challenging and often fun

Cons

Etsy is still a great place to work compared to a lot of other companies. Some recent negative reviews are exaggerated and dramatic, which is more of a reflection of the company putting too much emphasis on "culture" and not always hiring the best and most experienced workers for the job. There's a lot of entitlement, which continues to shock me, as not all companies are going to give paid health benefits, very generous sick and PTO, and a terrific work/life balance. I hear everyone talk about the "old" Etsy a lot which included poor product planning, subpar engineering, and major lack of communication across the company. We're finally stepping in the right direction, but I don't feel like Josh is the right fit for Etsy. He has the business expertise, which we desperately need, but it's clear he lacks the ability to manage a company that's so protective of their culture . He's alienated a lot of employees and excelerated attrition, which at one time was curtly referred to as "natural". While we've improved GMS and attracted new members to the site, a lot of products are broken and need to be addressed. Engineering time is now impossible to get because of the wave of attrition in engineering. The loss of a lot of people has in itself pros and cons, but since they arrogantly didn't think this many would actually leave, HR has been super slow to backfill the positions leaving the remaining employees with having to pick up the extra work. Josh and the executive team at one point made it seem as if we all werent willing to pitch in and we needed to essentially grow up to act like adults, which also turned a lot of employees off and gave them an extra push to leave. Unfortunately, this alienated a lot of hard working employees who had been picking up the slack, so I'm not surprised "natural" attrition has drastically increased. It should've only been addressed directly to the employees with a bad attitude, not to the entire company.

Viewing 28 - 30 of 552 Reviews

Glassdoor has 739 Etsy reviews submitted anonymously by Etsy employees. Read employee reviews and ratings on Glassdoor to decide if Etsy is right for you.