Support Organization declining due to poor management
Pros
The compensation is good, and the benefits are good.
Cons
The people you work with directly are wonderful and intelligent people. Trying to work with upper management is a challenge. We are told one thing about how they want to have transparent communication, and be clear and open about the changes they are making. But after years of none of that happening it makes it hard to believe when they tell you that again and again. Then when you voice your concerns about how they are making decisions that are directly impacting the TSEs and want to know what the problem is that they are trying to solve with this change, how they are measuring success and what happens if this change is not a success. We are told that our input is valued and then we get a one on one with a manager that is not our manager to tell us that we need to stop being so negative and that if we continue to be then we will get fired. So when the company did a re-structuring (not a lay off) they just happened to remove all of the senior TSEs that were voicing their concerns. That had these one on ones and were told not to be negative.
