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      Exchange Bank

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      Exchange Bank reviews

      3.5

      70% would recommend to a friend

      (58 total reviews)

      Troy Sanderson

      58% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Exchange Bank has an employee rating of 3.5 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Exchange Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      58 reviews
      3.0
      Dec 23, 2014

      Falling Behind.. Hopefully new CEO changes course

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers in-branch who truly care about providing exceptional customer service. Amazing community reputation and relationship. Customers truly feel like they are part of our family. oh, and supporting the Doyle Scholarship! The new CEO seems to understand the banks shortcomings and seems to sincerely want to change the culture in leadership and the back office.

      Cons

      No central source of information. Often long-term employees in back office and management act as gatekeepers of certain information & task. This makes it difficult for branch staff to obtain the right answers for customers the first time and to set service expectations. The outdated technology/tools at our disposal make even simple task labor-intensive and prone to errors. The branches are full of hard workers, but they can be demotivated by changes implemented by the back-office with no regard to how it affects staff and customers. It also takes forever to fill empty positions.

      Viewing 52 - 54 of 58 Reviews
      Related searches: Exchange Bank jobs | Exchange Bank salaries | Exchange Bank benefits | Exchange Bank interviews
      ReviewsExchange Bank reviews

      Glassdoor has 59 Exchange Bank reviews submitted anonymously by Exchange Bank employees. Read employee reviews and ratings on Glassdoor to decide if Exchange Bank is right for you.