Expeditors Customer Service Representative CSR reviews

No real structure in terms of chain of command

Prepare to get blamed for industry wide issues from your managers and customers. Low pay for the amount of work and responsibility you may have. Getting chewed out for mistakes made by other departments or other vendors. 3 weeks paid vacation you never take on your terms because the work load and deadlines will never allow it. Insane amounts of stress that leak into other aspects of your personal life. Rude and unprofessional vendors and customers. No support from your superiors because they’re just as busy as you are. Overworked and harsh consequences for missing track of one shipment from the hundreds you will receive. Limits on overtime and difficulty getting approved for it even though it’s necessary given the workload, then consequences for missed deadlines after you get denied. Long hours that still don’t feel like enough because the work load is so heavy. Out of touch supervisors and micro managers, prepare to receive many angry calls and emails questioning everything you do. No support in moving up, many have been in the same position for over 20 years. Promises of upward mobility if you’re willing to relocate when you first get hired, then managers who will do everything in their power to prevent this once you have the necessary experience. Unstructured and unnecessary corporate training schedule that will interfere with your already exhausting work load. Training that is actually needed for individual accounts is minimal at best, and be prepared to face consequences when mistakes are made as a result. This company has a no lay off policy and high turnover rate for a reason.