Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 2.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

7% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 92% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 3.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (138) , Senior Software Engineer (106) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 545 reviews)); "great people and a company that tries its best to stick to values" ((in 493 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 465 reviews)); "Very flexible and good work/life balance" ((in 347 reviews)); "Colleagues which are a great" ((in 170 reviews))

What are the cons of working at Experian according to real employee reviews?

"Poor management and lack of empathy" ((in 217 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 106 reviews)); "Many layoffs over the past 2 years due to poor executive management" ((in 75 reviews)); "Senior management does not have the skill set to effectively run group." ((in 55 reviews)); "no training to the employees" ((in 47 reviews))

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Experian Client Service Associate II reviews

2.4

7% would recommend to a friend

(30 total reviews)

Brian Cassin

99% approve of CEO

53% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.3

Compensation and benefits

2.6

Career opportunities

2.5

Culture & values

2.0

Senior management

Client Service Associate II employees have rated Experian with 2.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have an average working experience there. Experian is rated 35% below average by Client Service Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

30 reviews

3.0

Apr 16, 2021

Poor mid management

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

opportunity is there for the taking

Cons

poor treatment of staff, mid market

Experian Response

Thank you for taking the time to leave a review. We are always striving for improvement, and therefore would welcome a further conversation about your experience at Experian. We work incredibly hard to ensure that every individual at Experian feels valued, supported and is able to bring their best self to work. We have placed a great deal of focus on employee wellbeing over the last 12 months in particular, and respect and dignity at work is integral to who we are and how we treat each other. If you are comfortable to share more details, you can contact us confidentially at AccessHR@experian.com. Thank you again for leaving a review. - Employer Brand Manager

3.0

Sep 28, 2019

Good company to work for

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Good products, brand and expansion

Cons

Processes need to be improved and lazy, pedantic management needs to have a conscience check as internal political fighting is not the priority, the customer should be.

Experian Response

Thank you for taking the time to leave a review! We are pleased to hear that you enjoyed your time at Experian. As we are adapting for growth in a fast-paced industry as a large global organization, process changes can sometimes not suit everyone. Our management philosophy focuses on supporting employees in their efforts to support clients. We%E2%80%99re sorry if this didn%E2%80%99t reflect your experience! Thank you again for leaving your feedback. -Employee Engagement Director

2.0

Jun 26, 2019

Good as a stepping stone

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Training, Exposure to big clients, good insight into tech sector

Cons

Poor salaries, Inconsistent growth, not a meritocracy, not clear direction, slow process. Very process and red tape heavy. Regional mindset

Viewing 13 - 15 of 30 Reviews

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Experian Client Service Associate II reviews

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Poor mid management

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