Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 2.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

7% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 92% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 3.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (138) , Senior Software Engineer (106) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 545 reviews)); "great people and a company that tries its best to stick to values" ((in 493 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 465 reviews)); "Very flexible and good work/life balance" ((in 347 reviews)); "Colleagues which are a great" ((in 170 reviews))

What are the cons of working at Experian according to real employee reviews?

"Poor management and lack of empathy" ((in 217 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 106 reviews)); "Many layoffs over the past 2 years due to poor executive management" ((in 75 reviews)); "Senior management does not have the skill set to effectively run group." ((in 55 reviews)); "no training to the employees" ((in 47 reviews))

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Experian

Experian Client Service Associate II reviews

2.4

7% would recommend to a friend

(30 total reviews)

Brian Cassin

99% approve of CEO

53% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.3

Compensation and benefits

2.6

Career opportunities

2.5

Culture & values

2.0

Senior management

Client Service Associate II employees have rated Experian with 2.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have an average working experience there. Experian is rated 35% below average by Client Service Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

2.0

May 6, 2019

No company loyalty

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Fairly good benefits Learned alot

Cons

Lack of leadership in some groups. Very poliitcal Diversity in select demographics

Experian Response

Thank you for taking the time to leave a review. We are glad to hear you were pleased with our benefits and your development while working at Experian. Inclusion and diversity are embedded in our culture at Experian as we believe that everyone should be able to bring their whole selves to work every day. Our structure and philosophy give our employees the same opportunities to advance with the help of mentorship. -Senior HR Representative

4.0

May 16, 2016

Senior Account Manager

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits and nice opportunities to learn and grow, also the salary is competitive. There are several departments you can work in or move between them without leaving the company.

Cons

In terms of location it could be better or provide a transportation option.

3.0

Jun 21, 2015

Good company going through rough period

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay. Bagels on Wednesdays.

Cons

Best in class client services team was heavily diminished, leads to large losses of clients.

Viewing 16 - 18 of 30 Reviews

Jobs at Experian

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Vice President, Software Engineering (Remote)

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Experian

Experian Client Service Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No company loyalty

Senior Account Manager

Good company going through rough period

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