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Express Scripts

Acquired by The Cigna Group

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Express Scripts Account Manager reviews

3.4

97% would recommend to a friend

(35 total reviews)
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Tim Wentworth

98% approve of CEO

96% positive business outlook

Account Manager employees have rated Express Scripts with 3.4 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Account Manager professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Account Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

35 reviews
1.0
Oct 8, 2014

Don't do it

Recommend
CEO approval
Business Outlook

Pros

It's a paycheck. You don't have to scrub toilets. You will consume mass amounts of caffeine.

Cons

No work life balance. If you take PTO, plan on working anyway. System tools are continuously failing which causes delays and added stress to those that are client facing.

1.0
Aug 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Nice campus, centrally located, clean offices, work from home option.

Cons

Express Scripts likes to pull you in, suck all of your creativity out then toss you to the dogs. Highest turnover for a company I've ever worked for. Senior leadership has no idea what is going on beneath them nor do they care, it's all about numbers and HR marches to a whole different drum altogether. One of our leaders said in a management meeting they didn't care about their attrition since there is a line out the door of people "begging" to work here. It's great for Express Scripts, they can hire in 'green' workers and start them out on the lower end of the pay scale with little to no investment on their part. I always wondered why there were so few older account managers employed by ESI, now I know why... Conceit and greed at it's finest. You're encouraged to work as a team but then pitted against each other at evaluation time, even our directors can't figure out why this model is still in place but their feet are held to the fire just as ours. This is not a place to begin your career. I do the best I can to encourage the many talented people I come in contact with to look elsewhere, to a company who appreciates their talents, ideas, innovations and personalities. ESI leadership has already mentioned to us that this website (glassdoor.com) is completely bogus, inaccurate and biased when it was brought out in a management meeting. Unfortunately, leadership chooses to discard the thoughts and opinions of their own employees as if they didn't matter. If I was asked to discard the thoughts and opinions of my clients then I wouldn't have a job, how is this any different? Please don't buy into the hype that ESI is a great place to work because it's a Fortune 500 company and one of the largest employers in St. Louis, at the end of the day what does that really mean, does it really matter to you or your family?

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Express Scripts Response
11y
We are sorry to hear that your experience was unfavorable. We appreciate all of the feedback we receive – good and not so good. It makes us a better company. We regularly put employees’ ideas and opinions into action through our employee engagement survey. We survey employees to uncover roadblocks, gather opinions, and solicit their ideas about how we can improve the work environment. The feedback is immediately acted upon and new improvement processes are implemented throughout the year.
Viewing 22 - 24 of 35 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.