Express Scripts Call Center ASC reviews

Highly political all in who you know and who like you in order to be promoted. Top management is really close, and if you did not start with them or attended the same University as most of them you can forgot be noticed.

Are on you constantly to keep stats up. Don't care if customers are satisified with call. Get alot of calls from senior citizens and they are constantly on you to cut them off and get onto another call. Do not have any empathy for their employees or their lives. Constantly tell employees they are the "most well paid call center" in other words don't expect a raise no matter how hard you work. Now they laid off all the pre-authorized department personel and are outsourceing that whole department. Unemployment is so bad in Minnesota now they laid off all these people. The almightly bottom line for their pockets.