3.0
Jun 25, 2012
Call Centers need serious reconfiguration
Current employee, more than 3 years
Tempe, AZ
Recommend
CEO approval
Business Outlook
Pros
The company is great to work for. The call centers, granted attendance is vital for call centers, are so poorly managed its ridiculous. You can't ask your manager for a day off because he/she will have to ask ALL the other managers ENTERPRISE WIDE, if you can have that day off. If you have a family, definitely stay away from the call centers. They pay well, but the restrictions and policies are so stringent, its almost impossible to get time off. Pay Cafeteria is pretty good
Cons
Flexibility Management of individual departments Attendance policy seriously needs to be based off of reality, and not what 2 people in a department of 60, think is "good."
