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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service Advocate reviews

1.2

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(3 total reviews)
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Tim Wentworth

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Reviews by job title

3 reviews
2.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Working Remote and a set schedule.

Cons

1. Lack of support after training 2. Heavy volume of calls which come right in no time to take a breather. 3. lack of professionalism among supervisors and leaders. 4. lack of training when it came to learning about benefits plans and how they work which was not part of the job descriptions advertised when applying nor was it discussed during the interview process. 5. the Pay is low and miscommunication about pay differential

1.0
Feb 13, 2023
Recommend
CEO approval
Business Outlook

Pros

you get the hours they said, you can retired if you havr the guts. The said you will paid 2.50 for the weekend for every hour work. year bonous after first year.

Cons

they give you bonous and schedule first year, after they will stop. The said you will paid 2.50 for the weekend for every hour work... after a year they will no longer pay you extra to work week or anything. They hired for regular customer service job and later they promote you...give you 10 additional task with no extra pay or no pay raise. yearl raise at a high performance level is only 0.23 above beformance level is still no more than 0.96 raise. No yearly bonus after first year.

1.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

There were absolutely no redeeming features.

Cons

Express Scripts is run like Scientology or a similar cult. There is a consistent emphasis on one's shortcomings, and I found the management to be petty and nitpicking. They care neither for their employees nor for their customers. The work environment resembled a maximum security prison, and I felt similarly under constant siege. Quite possibly the worst job that I have ever had in my life...if I could give zero stars for my assessment, I would.

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