Burn Out - Customer Service Advocate Express Scripts Employee Review

1. Lack of support after training 2. Heavy volume of calls which come right in no time to take a breather. 3. lack of professionalism among supervisors and leaders. 4. lack of training when it came to learning about benefits plans and how they work which was not part of the job descriptions advertised when applying nor was it discussed during the interview process. 5. the Pay is low and miscommunication about pay differential