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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service Quality Analyst reviews

4.5

32% would recommend to a friend

(11 total reviews)
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Tim Wentworth

100% approve of CEO

88% positive business outlook

Reviews by job title

11 reviews
5.0
Jan 1, 2017

Quality Assurance Analyst

Recommend
CEO approval
Business Outlook

Pros

Express Scripts is a great place to work. Hard work is rewarded, and the company is growing and improving patient health while adding cost savings for patients and clients. The opportunity to work from home is nice. Other benefits include good health insurance, 401K, tuition assistance, and a company stock purchasing option for employees. I appreciate the teamwork and camaraderie and look forward to going to work each day. Management is open to suggestions from employees and takes action to improve processes accordingly.

Cons

There are not any big cons. The only thing to watch for is that it can be very busy and the workload can get demanding. There is no need to be overwhelmed, though. We work as a team to help each other out. I appreciate the knowledge sharing from fellow employees and supervisors for faster, smarter ways to work.

3.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

This job function works from home which saves money on gas and saves time from the daily commute.

Cons

The bonus program which was paid out based on goals and metrics that were met was more or less cut and replaced with a shopping awards program during the Medco to Express Scripts merger. The new program is not an incentive as not very many awards are given out to employees at this level of the organization.

1.0
May 4, 2015
Recommend
CEO approval
Business Outlook

Pros

When Medco, it was an excellent company to work for. Since Express Scripts bought out Medco, all downhill the way management runs the company. Many many employees do not understand managements decisions

Cons

Management keeps you in the dark - everything is so secretive - you cannot reach out to anyone in management except your immediate Supervisor - Supervisors do not stick up or fight for their Team members - false information is consistently given out - despite its size a very phony company

Viewing 7 - 9 of 11 Reviews

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