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Express Scripts

Acquired by The Cigna Group

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Quality Analyst for Customer Service - Customer Service Quality Analyst Express Scripts Employee Review

3.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

This job function works from home which saves money on gas and saves time from the daily commute.

Cons

The bonus program which was paid out based on goals and metrics that were met was more or less cut and replaced with a shopping awards program during the Medco to Express Scripts merger. The new program is not an incentive as not very many awards are given out to employees at this level of the organization.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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