Trying to Help the PT with the lack of support and training we are given
Cons
Mis Management. Managers working in dept. that they have no way to offer support to the employees they are in charge of. Worker hard and faster at the safety of the PT.
being micro-managed. They have a pay for performace program that pays you based on your phone stats. What it requires is that you rush the customers so that your average handle time is low. They do not allow you enough time to take care of the customer.