Express Scripts Resolution Team Leader reviews

If you pay attention, learn from your trainer, seek new opportunities, and understand their processes then you'll do great. Expect change, its the nature of the market this company is in. I have to say, I ended my career as what is known as an RTL. I can honestly say, I'm one of the few who knew the processes, understood the business, and my fellow coworkers came to me for advice on calls all the time. Thats why o took the promotion. If you like being the one who patients go to when they ask for a supervisor because you have a way with people or you seem to know a lot and everyone ask you questions all the time, why not get more money doing what you do best and take a position on the RTL team?

So long as you're open to never knowing what's going on, keeping your head down, and taking on new responsibilities without additional compensation, it's a good job. The people are fantastic, but things change for the sake of change so rapidly that you're just getting your legs in a new SOP and it changes.