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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(558 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

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558 reviews

Reviews about "Culture"

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1.0
Apr 2, 2013

ESI is Sweatshop; Senior Management is Incompetent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are NO positives at ESI. Senior Management (VP on up) is incompetent and they create an oppressive and toxic work environment.

Cons

The place is a sweatshop and is so inefficient with archaic and redundant processes; everything is done with Excel and PowerPoint. Many (not all, but probably 50%) Legacy-ESI folks are down-right rude and disrespectful. There is no growth opportunity which is evidenced by the poor tenure. Average tenure for employees appears to be somewhere in the neighborhood of three to five years, whereas legacy-Medco average tenure was better than 10 years. No one can make a decision. Everything is decision by committee. It is necessary to have a meeting to make a decision. And you cannot just have a meeting, you must have at least several pre-meetings. Employee morale among legacy-Medco folks is non-existent. We no longer have any sense of purpose, value, ownership, etc. We know management does not value us even though we built systems that they are now moving their clients to. Interestingly enough, after reading some of the reviews on this site, it is clear many legacy-ESI folks feel the same way. Medical Benefits are terrible. Premium has nearly doubled from last year and I now have a family deductible of approx. $4,000. Time-Off policies are right out of a union shop - we no longer have an allotment of days that we can use as of 01/01; now we must accrue days before we can take time off. Therefore, if you do not "carry" days from the previous year and you are sick the first few days of January, you will NOT get paid; your paycheck will be "short". Staffing model (at least in IT) is 25 - 40 percent employee with the remainder made up of contingents (half of which are off-shore). They have employees reporting to consultants and consultants making business decisions. Is all of this what an educated tenured professional should expect? Of course not. It is disgraceful, and Senior Management should be embarrassed and ashamed but they are not and will not be; they simply do not care.

1.0
Mar 28, 2013

Stress Level - OFF THE CHARTS!

Recommend
CEO approval
Business Outlook

Pros

Benefits are so-so. Pay is so-so.

Cons

The lack of communication as well as increased work load has left the remaining employees incredibly stressed and in constant fear of losing their jobs.

1.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Everything is very compartmentalized; you know your role

Cons

I work for a company ESI acquired for almost a decade and yet I have 50 hours a year for vacation AND sicks days. There is no leadership from management, and it often feels the leadership is a completely separate entity from middle management and below; there is a duplication of effort and no communication. Their "pay for performance" model definitely does not go both ways, and they do not trust their management; we are treated as though we are going to cheat the system at any moment.

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