Extended Stay America reviews

Although the company overall showed very good revenue, they would not allow hotels to be properly staffed resulting in burnout of the GMs because they were then required to work 24-7. They’ve been on a firing frenzy for a year of VPs and DMs. Not because of lack of knowledge but because of their handling of the managers and associates with so many attempts to cover their tracks with retaliation. There is a class action lawsuit against Extended Stay in California because of their violations of state OSHA. In a nutshell, someone had the idea to not have the GMs perform their managerial role and instead use them for housekeeping, porter, laundry, front desk. This wasn’t occasional or rare, GMs were working 6 - 7 days/week 12+ hours a day. When you speak with coworkers in other states you learn the real role of the GM includes working with revenue, doing P&L, hiring, and so many other responsibilities that fall within GM purview. The DMs would do it so they could use the GMs for labor work.

Lowest pay in the industry, very expensive benefits, terrible/rude management, rooms infested with bed bugs that they refuse to address. I have been in hospitality for 10 years now, and nothing had ever come close to how terrible this company is. Management is non existent and the crew literally does nothing. I had to purchase supplies with my own money they said would be reimbursed...but never was. The fact that this place even exists is impressive.