Extended Stay America reviews

Horrible condition of the property when I started! Everything from guests not paying, drugs, prostitutes and homeless. Horrible staff that just didn’t care, didn’t want to work and no supplies to do the job correctly. I spent the first 4 months putting out fires and getting all aspects of the property in good shape.

Too many- but some top issues: company could care less if a young female working alone at night has to deal with homeless, drug addicts, and violent situations by themselves. Even after requesting security at-least on weekends, our property was overlooked. At least 10 incident reports a month for police calls. Property is at MOST a 2star, but we were expected to get 10star reviews. Leaks from ceiling, dishwasher- mold in several rooms, drunks/addicts/homeless everywhere, no way to provide customer service due to strict labor cuts. One person alone cannot do it all! Corporate is non existent if you need them - but God forbid you sneeze wrong and there they are! NO WORK/LIFE BALANCE! I’ve missed 5 years of my child’s life dedicated to ESA - disgusted with myself for giving them that much of my dedication