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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,399 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,399 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jul 1, 2017

You don't want to work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Extremely talented employees. A great place to build a network. Most of the employees leave within a year so you'll have networks into various companies.

Cons

The bad reviews you read about this place are 100% accurate. I'm convinced the good reviews are from the owner and his family. The company was good at one point but nepotism has become the new norm. Turnover is extremely high. Professionalism is nonexistent. They are extremely paranoid that everyone is trying to take advantage of the company. People are frequently fired and decisions are made on emotions. We have to account for every single minute of our days and are extremely micromanaged. Our bathroom usage is monitored. One minute late is documented regardless of job level. Berating is common from the Executive Team. Lunches are 30 minutes and closely watched regardless of level unless you're family. Bonuses are talked about when you start but no one (other than the family) has gotten one over the past years. All of our jobs are posted even when we're still in them because the turnover is so high and this provides the flexibility if they want to fire someone. Truly, you do not want to work here. You'll be told you can be an entrepreneur here and build a career, but it's not true. Unless you are family you will have zero say in anything. You will hate it and most people leave before a year. You may be mad at your employer but you're better off where you are.

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Extra Space Storage Response
8y
We appreciate the passionate feedback. I fear that this review may not be for Extra Space Storage. We are a publicly traded company and have been so for the past 13 years. We have very strict nepotism policy in place and don't have a family-based management structure. We strive very hard to ensure that we have a culture that attracts and retains top talent.
1.0
Jun 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Work life balance, laid back work environment and not a lot of customers to deal with on a daily basis.

Cons

There are so many cons at this company, the company prides itself as being a great place to work; however I ran into a lot of issues. The other managers lie on you. Also their training is a joke and you feel like you cannot speak up on anything and you are walking on eggshells. I moved from another state to accept a management position with them and wished I never did! Also the pay is below average for their upper management positions. You can get treated more fairly and get better pay with another company. Please think twice before taking any type of job with this company.

3.0
Mar 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Extra Space is a well run machine. The executive team has a solid business strategy and they understand the industry.

Cons

Accounting staff of 25+ is disposable. The property accountants are hired as an entry level position and there aren't very many senior positions to grow into. Turnover is very high.

Viewing 31 - 33 of 3,399 Reviews

Glassdoor has 3,449 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.