employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,404 total reviews)
avatar

Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,404 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Oct 25, 2021
Recommend
CEO approval
Business Outlook

Pros

The entire team is very supportive and willing to help with any problems or questions you have. They offer great benefits (401k, health insurance, bonuses, pto) and, maybe best of all, they respect your free time. They will work to promote you if they see that you're interested and if you are generally good at what you do.

Cons

Customers can be rude and they'll direct their anger and/or bad attitude at you. However, unfortunately, that's a part of customer service. There is some light pressure to convert at least 80% of customers into buying insurance. KPI numbers are very important to them so there is also some light pressure to meet certain numbers. You only work with other person in the office, or by yourself at times, so it can get monotonous sometimes.

2.0
Aug 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay was ok, benefits were ok, they treated some of their people very well and others not so much

Cons

There's no down time, they will call you if you're a management at any time day or night. The longer you're there the less you are respected. They used you untill you almost going to drop. Before Extra Space Storage came and purchased Storage USA that was owned by GE this was a wonderful place!! Honestly then - there was nothing to that was a con.

5.0
Oct 6, 2009

ESS Review

Recommend
CEO approval
Business Outlook

Pros

Extra Space is an incredible employer. It has a small company feel but the benefits of a large corporation. Career opportunities are numerous and only controlled by your own motivation, you have incredible amounts of freedom to run the site as you see fit and as long as the site remains profitable and you are within company guide lines it is yours to run.

Cons

Too many mystery shops conducted. There are 4-5 different kinds of mystery shops conducted each quarter. While not a huge negative it can sometimes become an annoyance.

Viewing 3364 - 3366 of 3,404 Reviews

Glassdoor has 3,454 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.