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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,402 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,402 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Nov 2, 2017

Not for me. But some people love it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Set work times, Sundays off. Simple job, with growth opportunities. Not micro-managed. Definitely has some scheduling, work-life balance pros, especially if you are used to working retail. Training is specific and thorough on most pieces, but what they miss, they miss big. Health benefits are not fantastic, but adequate. DM has high, clear standards. Very little ambiguity or not knowing where you stand most of the time.

Cons

Heavier sales piece, far less actual management responsibilities than led to believe. Very few women in leadership positions, so very much a man's world. Not employee focused. PTO/sick time is combined, even in states with required sick leave standards. Equates to VERY little PTO, unless you never get sick or work sick. Corporate checks (such as secret shoppers) are not made known during training. The standard that the secret shopper is seeking is not made known. So, the employee could be great, but miss the bullet points and look incompetent on a report that goes to corporate. General disrespect from DM to store level, especially the AM position. He acts as if he is a better person than they are because he is their boss.

3.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

The people here are all pretty friendly. The company has a lot of diversity at the top. Full time hours plus benefits. A lot of opportunity for growth. (You'll be turning down promotions faster than you know it.) This place is a meritocracy and that's great.

Cons

There are opportunities for growth but so few open positions. The bonuses are the smallest I've ever seen for the sales industry. How can you split a single monthly bonus of $50 with 3-4 people? For the amount of work required, respectfully, I don't think it's worth the compensation. You are the maintenance person and the sales person, and the manager. If you bust your hump and go the extra mile you may get lucky and take home a $20 bonus for the month? If you live on site you will actually make LESS $ per hour because they build it into your compensation but living on site comes with responsibilities too and isn't exactly "free." What is $200 a month to a company that continues to do so well when you're a contribution to that continued success? The compensation between assistant, store, and lead are not much different. What incentive is there to move up when it's more work and responsibility for $1-$2/hr more? If you aren't going for a rare DM position, why move up and take on the added stress and responsibility? You will use your personal vehicle for business purposes 3-4 times a week. You will/may have to clean up feces and or urine or vomit. You will/may deal with troublesome members of the homeless population and they'll be living on site and you'll be limited in your scope to do anything about it. Honestly, if you have a higher degree, I wouldn't consider working in the field at any of the stores because the compensation will not match your value and or experience.

2.0
Jul 29, 2017

It is a job..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and a lot of down time to catch up on the news. Also when it is slow I have time to apply for a new job and conduct phone interviews.

Cons

Most of the time working alone and managers get all the credit for everything. Pay could be a lot better as well. I have been working here for 3 years and new hires in the same position as I get paid more than me and I have a Bachelors Degree in Business. I applied for a District Manager in Training position and I met all the qualifications in the job description but was told I have to become a manager, and training manger first. The person who ended up getting the position never worked in the storage industry before getting hired. How do they expect us to stay motivated and try to get promoted when it would take another 5 years to move up with crappy pay. You are required to do Sales, Collections, Maintenance, and clean units while trying to reach some of the ridiculous goals the company wants to you hit. They also expect employees to get Google reviews from every customer that comes into the office. If you do not reach your Google Review goal you receive and nasty-gram email from your DM. Also having split days off lowers the moral of your employees.

Viewing 43 - 45 of 3,402 Reviews

Glassdoor has 3,452 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.