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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.1

81% would recommend to a friend

(1,090 total reviews)
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Joe Margolis

87% approve of CEO

75% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

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3.0
Apr 25, 2023

It May be an OK Fit For Some

Recommend
CEO approval
Business Outlook

Pros

Fellow store managers, assistant store managers & others are great. Everyone helps everyone & pretty much has a positive attitude. It's not a difficult job, it just may be a lot for someone at first.

Cons

A lot of work for the pay. There are possible bonuses, but it depends on certain factors. Personally, don't care for property management & borderline harassment of customers/tenants. Also, the company expects you to follow a script to the tee, especially when being reviewed on your performance (being "shopped" - in person or on the phone). As with all companies, the goals are to get more, more, more. More reviews, more money (insurance), etc. Some expectations are a little more difficult to meet than others. One last item - being an ASM, you'll be expected to travel to sister sites when they need coverage (which is why they ask if you have reliable transportation). While there is mileage reimbursement, they calculate the distance for you & if you don't match it, there are going to be issues. Never mind traffic delays, detours, and wanting to arrive at the job on time; just make sure to get Google Maps to track your trips & timing, so there is no discussion of trying to take a longer route to get more money.

5.0
Apr 25, 2023

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Starting pay is good and we don't require a lot of experience to get you in the door. Low stress environment. The company is always growing so there is always the possibility of advancement, if desired. Great leadership and mentoring. Freedom to "Act Like an Owner"... We are trusted to run multi-million dollar properties, often working alone without being micromanaged. Great benefits and great people. We have a monthly bonus structure that is very fair and honestly, only requires you to do your job to get rewarded. I feel like we are cared for and appreciated every day, it truly is a great place to work.

Cons

Minimal Federal Holidays. We do get plenty of PTO so there is the option to use PTO for these days if they are important to you. There is plenty to do when running a site but it is not a "fast-paced" environment. If you need to be in that type of work environment, you may struggle with the pace at many of our sites.

Viewing 457 - 459 of 1,090 Reviews

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