Pros
Job itself is not hard, if everything worked the way it should.
Cons
Be prepared to be left by yourself with no life line. DTLs and DMs are always “out of pocket” or unreachable when you need help, and when you do ask for help, you’re ignored. You’re expected to put in hard work and sweat into a thankless job. Upper management does nothing to motivate employees, and favoritism runs rampant across the company. Everyone acts like they’re in high school. Even if you do your job by the book, if you aren’t meeting the KPIs or you aren’t one of the “favorites” be prepared to be treated like so. HR is also not helpful, the company makes it hard to even speak with a rep and there’s zero consequences for anything. Customers can be as horrible as they want and be rewarded for it. They can cuss you out and assault you, but the minute they escalate to a DTL or DM, they get what they want and you’re left to pick up the pieces. They want you to value the customer who just threatened you because they want their money. Hard to feel motivated to stay at a company that doesn’t value their employees well-being or safety. Pay is also unfair across the board, there is definitely a gender-wage gap.