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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.1

81% would recommend to a friend

(3,416 total reviews)
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Joe Margolis

87% approve of CEO

75% positive business outlook

Extra Space Storage has an employee rating of 4.1 out of 5 stars, based on 3,416 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Dec 5, 2024

Terrible at Communication

Recommend
CEO approval
Business Outlook

Pros

Depending on where you work, you tend to have a lot of downtime on your hands, which you can use to work a second job (virtually) and get paid twice over for the same time. There is a very low bar for excellence which focuses on number manipulation, so if you're good at that and it doesn't bother your conscience, then you can move up quickly in this company.

Cons

This company has a few major issues which will always hold it back. The 1st is how poorly they communicate within their own operations. Changes get made and they never inform the store at the store level until 1-2 months after they did it. Everyone is different, but many of the DTL's and DM's in numerous districts tend to gatekeep information, which hurts their team. The other major issue is that their values are too numerous and all over the place. They have 17 different values which are often times in conflict with each other on any given day, but everything is always important. And lastly, their focus on numbers and nothing else breeds a certain kind of person that learns to manipulate the numbers to show them as a great employee when they're not even a good person. Turning away customers just because they're not going to get the CPP/merch/easypay and upsetting them enough to leave a 1 star review on Google, still keeps your store's numbers looking good and your review interaction high (despite the rating). That's the absolute wrong focus to incentivize on and it's no wonder why customers are always looking to rent somewhere else.

3.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Guaranteed Sundays off Physically simple job Discounted storage unit

Cons

Garbage pay raises Chronically understaffed Some metrics are out of your control

3.0
Dec 4, 2024

Eh..

Recommend
CEO approval
Business Outlook

Pros

Working alone a lot. Sundays off.

Cons

Favoritism. Incapable DTLs. Promoting people who don't deserve it.

Viewing 550 - 552 of 3,416 Reviews

Glassdoor has 3,466 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.