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Extra Space Storage

Engaged Employer

Extra Space Storage Assistant Manager reviews

3.8

70% would recommend to a friend

(568 total reviews)
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Joe Margolis

77% approve of CEO

56% positive business outlook

Manager/Assistant Manager employees have rated Extra Space Storage with 3.8 out of 5 stars, based on 568 company reviews on Glassdoor. This indicates that most Manager/Assistant Manager professionals have a good working experience there. Extra Space Storage is rated in line with the average (within 1 standard deviation) by Manager/Assistant Manager professionals compared to other employers within the Real Estate industry (3.5 stars).

Reviews by job title

568 reviews
4.0
Jul 23, 2014

Never a Boring Moment

Recommend
CEO approval
Business Outlook

Pros

Plenty of customers that need help storing property, and there is variety of work required from cleaning, to sales, and maintaining the facility. This company is very customer service oriented. Also they're very open to suggestions from employees Future growth is planned by adding more facilities across country over the next few years .

Cons

Though open to new technology, months or years have been spent correcting problems because of changing the software again, Little opportunity to move up in company, but may see opportunity in relocation. Feeling micro managed these days. Would also be nice if the hourly pay was higher, Pay usually starts at bottom of pay range.

2.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

99% of the time the people you work with area really great people. There is quite a bit of down time if you can get things done quickly. Learn data entry and sales and other useful skills.

Cons

Pay, short lunch. Grey area of "requiring" people to purchase insurance plans and meeting quotas. If you are not living on-site or plan on working for 6-12 months to achieve on-site management I wouldn't recommend.

1.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

If you like working alone and making money for this greedy company that won't return some of those vast profits down to the people making them, then this is the place for you.

Cons

Worked 2 years as an assistant manager and was told upon first being hired that I would move between 2 sites to assist the managers of those 2 sites. That was not the case of course. Within a few weeks I was working 4 different sites a week traveling all across our district and not being reimbursed for my mileage since the DM/DLS never informed me how the reimbursement worked. Upon discovering this month's later I was told I was SOL on those past months... For some reason I stayed any way and continued to be thrown around the district, working 4 different sites a week. Never getting weekends off and never having the same day off. They then expect you to basically harass your customers to no end with phone calls of some 'new' procedure that they will scrap in a few weeks. The corporate HQ is an embarrassment as they treat their employees like numbers because that is what ESS cares about most. I have never seen a company care so little about keeping their employees happy, but they sure do like to come down on you if one of your hundred different metrics is in the red. The straw that broke the camels back was that I was requesting bereavement and was told that if I could not find someone to cover I would be denied bereavement, I didn't even know they could do that but I guess they can.

Viewing 559 - 561 of 568 Reviews

Glassdoor has 3,471 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.