Extra Space Storage reviews

IT is not respected in this company at all. It is hard to get over feeling like a second class citizen in this environment. The technology is antiquated and difficult to support. The management style of the executives is fear and insult based and most people are scared for their jobs or contemplating quitting because they get tired of the insults.

Compensation is way too low! Extra Space is a multi-billion dollar company that averages thousands per rental, yet you'll only see a few dollars of commission for that if you perform at the "floor average." The attendance policy is very strict and the little PTO you have is often denied when you try to schedule it. Our pay is affected by things out of our control, such as Solicitors, Robots, and SERVICE calls that come through to our sales lines. Management tries to tell us that "it all evens out because everyone else on the sales floor gets service calls too." Okay, but there's also a reason why Service reps get paid a higher hourly rate to take Service calls, so we should also be paid accordingly for those, and not get docked AT ALL for other non-sales calls (which automatically count against our sales numbers/ commission).