Extra Space Storage reviews

Now ESS has implimented several things over the years and it only accelerated during Covid and they use it as an excuse, like everyone will just accept the suffering. It basically boils down to a few things, but mainly this company trying to squeeze every penny they can out of this business. That means less hours, less pay, more work, less supplies. Here is what that has lead to -Though you get to work on your own, managers are increasingly micromanaged on simple things we used to be able to do without question. -They have been eliminating the free apartment whenever possible and replacing it with rentable storage units. -Almost everywhere is running on a skeleton crew with most sites going with a single person running them. They cut hours across the board and expect the same amount of work to be done. -Working alone by yourself is kinda nice when you get to dictate your own work day, but working alone weighs on you after a while. Working with others is nice sometimes, which is way less common now -They're doing crazy things like closing certain stores an extra day just to save on labor costs - They are going toward automated system and self service kiosks to further reduce labor costs - Employees cant order anything without is being scrutinized, again for cost cutting measures. This means everyone has to run on minimal supplies and makeshift stuff to compensate. - High turn over rate and horrible employee retention. This compounds the low hours and makes running districts even harder. They cant seem to hire anyone either. - Company misrepresents jobs as sales and retail, when its half that and half facility maintenance. Ive seen several new hires quit due to this - Extreme pressure to sell and meet company metrics. Micromanagement extends to this to where they track literally everything you do. - Company insists on using internally developed programs and sales systems, instead of paying other companies. This leads to shoddy computers systems that fail constantly, dont work as intended and dont have the same function of the program they replaced. - Hypocritical company culture with focus on customers and employees, though they only care about customers to get them trust us to sell them more and turn on them as soon as it would cost us money. They say they care about employees but do nothing to satisfy our concerns over hours and lack of support, just say they are "doing the best they can" - They ask employees to care about our customers and put them first, but any amount of success you will get comes at the cost of selling your soul and treating customers like numbers and opportunities to sell and hit metrics -No way to advance beyond manager without selling your soul and paying LOTS of dues and being liked by the right people. This is just on top of the normal corporate stuff like office politics, favoritism, disconnect from management and field employees

-The company response to COVID-19 was frustrating and, in my opinion, dangerous to its employees. There is a complete lack of trust of employees working from home, even during a worldwide pandemic. A company "coronavirus task force" was formed that ultimately considers itself more knowledgeable pandemic experts than the CDC and state experts and officials. -At the corporate office, there was little to no opportunity for training and further development available to me despite my multiple requests for further development. -This is the only company I've ever worked where a senior level (but non-manager) professional is not granted bonus or equity opportunities. As a very financially successful, publicly traded, S&P 500 company, this is beyond bizarre. -Company values that aren't reflected in its actual day-to-day culture.