Extra Space Storage reviews

My district manager was a recently promoted DTL who was still clearly trying to find their footing and generally seemed to lack confidence in their authority and seemed uncertain when it came to motivating employees, delegating responsibility, or staying on top of a slew of properties. Often difficult to reach. My district also had a new DTL recently promoted from an SM, who seemed to be struggling to find her footing in her new role on top of that. In the year I worked there, I don’t think she ever once answered my phone calls or made an effort to return the calls. Stretched too thin. Other DTL was constantly swamped with pleas for assistance from SMs, many of whom were recently promoted and new to their roles as well. Revolving door of ASMs who were quickly affected by the general feeling of low morale and disorganization. Frequent bickering between SMs/ASMs and sister properties that could have been avoided with clear communication, expectations, and definitive boundaries.

Low end of pay scale, high level of responsibility, unprofessional District Managers, use of personal vehicle is required but mileage pay is minimal. No training on maintenance tasks which are expected to be performed safely to promote the "clean and green" experience. Safety was a constant concern. Failure to promote reliable, experienced, consistent employees to District Management if the candidate isn't a straight, white , Christian male.