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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,408 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,408 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Nov 12, 2016

Change

Recommend
CEO approval
Business Outlook

Pros

ESS spends 2 weeks training you in person at a central location, and then continues to train and teach through e-learnings once you are at your home site. DM is very involved and will answer any questions you may have. Overall super easy job. A little overwhelming at first, but with all the support you figure it out within a month or so. Got to stay on top of a lot. Calling customers, cleaning, and online paperwork stuff. Lost of cleaning. I would like to continue to stay here as long as the opportunity to grow is there. Lots of freedom throughout the day to do what needs to be done.

Cons

End up working alone a lot. The algorithm that decides hours based on units is broken. A busy small site doesn't get as much hours as a slow large site. In a perfect scenario there should be 2 people at every property and the only considerations should be if a 3rd is needed. Shouldn't have to go days at a time without help and have to plan when things can get done based on coverage. Taking time off is a problem because of this. Dont feel safe alone when working at night, especially with day light savings time crap. Here for an hour in the dark until close. Can't really rent to customers or clean after 5pm. I think we need to change hours to 8am-5pm during the winter months.

3.0
Nov 1, 2016

Store manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Apartment, coworkers, 401k, some district managers work with you others don't, work under no supervision, Sunday's off, major holidays off.

Cons

High expectations for little pay. Used to feel appreciated but not anymore. Company makes so much money but does not pay his employees well for the work they do.

1.0
Jul 22, 2016

Assistant Store Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company for the most part, it is the job that is not very good.

Cons

A lot of work for only average pay at best. As with most jobs if you have a bad boss it will be horrible

Viewing 202 - 204 of 3,408 Reviews

Glassdoor has 3,458 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.