Eyemart Express reviews

Very sexist. Only promote men. Also it is the most stressful place to work. You have to multitask 24/7 when other optical jobs pay way more for way less stress. Also customers treat you like poo because eyemarts target audience is white trash america so they don't know what respect is. Do not work here unless you want to be yelled at by customers and management everyday.

The biggest challenge I've faced here is the disorganized and underdeveloped training practices. They do expect you to learn a lot, but the training booklets that are provided are outdated and awkward. They provide a fairly solid overview of what goes into making quality eye wear. Unfortunately, for lab technicians, there is very little reference material available for how to handle specific situations, such as Stingy with payroll budget--only allow you to be on the clock when there are orders to be filled, thus cutting short the time needed to pursue proper training. When novel issues arise, you (and the customer) had better hope someone with a lot of knowledge is at work that day to resolve it. And the local intranet disallows access to any website that isn't hosted by Eyemart, and you are prohibited from carrying a cell phone on you so you cannot seek to solve issues by searching the internet. Cell phones are prohibited when they could be used as an excellent to for increasing efficiency and problem solving. Taking pictures and videos of faulty equipment has been necessary to help service technicians (over the phone) to help diagnose and solve problems, and yet this type of efficiency puts me at risk of getting written up and impairing my ability to get a raise in the future. So in this regard, there is a lack of trust. The prospect of getting a raise is very low, and if you are lucky enough to get one, it will likely not be even 25 cents per hour. They employee annual evaluation disallows managers to give five star ratings to employees unless they are in training for a management position, and this star system is how raises are determined. So if you're an excellent, valuable employee, unfortunately you will not see that reflected in your annual evaluation or in a pay raise. A lot of optical medical knowledge is necessary to really succeed in this role, however structured training for this not available. There is a huge expectation for technicians to be able to diagnose and fix mechanical and electrical issues on equipment. This is a great learning opportunity, however the electrical training provided is highly insufficient and there is absolutely no mechanical training available. Eyemart will not send out technicians to fix their equipment. If there is a natural disaster, we have to contact the corporate office before we are allowed to make a decision on closing the store. If weather conditions are horrendous and life threatening, you must still come to work. There is very little (or no) flexibility on this. They just say, "leave earlier".