Eze Software reviews

Over the last year or two Eze has rapidly declined. Just take a look at the rating trend on this site; that is no coincidence. A complete overhaul of the service model was undertaken about 2 years ago, and the company is still reeling from it. It made sense for the company to make changes for long term scalability, but the plan was incomplete and the employees and clients suffered for it. Growing pains are to be expected for such a significant change, but upper management's refusal to own up to the mistakes eroded employee morale and trust. On top of that, there have been several compensation structure changes, each billed as a positive only to result in lower than expected salaries/raises. Unsurprisingly, this has led to an extremely high attrition rate, especially in the client service group. The CEO, who a year ago boasted Eze would become the Apple/Google/Amazon of FinTech, now accepts well over 20% attrition rate as in line with industry standards. The people used to be the best part about Eze, but with more and more quality employees leaving each month, employee morale is at an all-time low. On top of this, they have yet to adjust hiring rates to compensate. Teams are understaffed and underpaid, and it is starting to hurt clients. It is inexplicable for a company that prides itself on client service is allowing this to happen. The only question is if it is due to gross incompetence or complete indifference.

- Eze Software has invested tens of millions in the new product offering. Typically, this would be a very good thing. The problem is they built the new product without understanding what the customer needs. Therefore, very few customers have migrated to the new platform and even fewer like it. - TPG will likely notice this very soon and shake up the leadership ranks (maybe this is a pro) - Shutting down development in Alpharetta, London and de-emphasizing Chicago. Moving most development to India. - Removed most of the RealTick sales and product teams and refocused its development teams to the new, poorly conceived trading platform (IMS). As such, RealTick revenue has gone down significantly.