FIS Customer Service (CSR) reviews

Hours are pretty dismal unless you happen to get a good shift. I believe new hires are now being signed in at 9.00 an hour which is incredibly low for the call center industry. Insurance benefits have declined. Management seems scatter-brained and doesn't seem to be helpful at all. The department itself is slowly wilting away as more and more people quit or are fired at a whim of management and HR. Very strict rules regarding food and beverages at your desk, attendance (which is understandable). The mood of the company itself is extremely condescending. They seem to talk down to you simply because you work in a call center.

Too much stick and not enough carrot! Too much emphasis on AHT--that is average handling time-or as I call it- Almighty handling time. Many callers have special needs--the other day I had a caller who sounded like she had throat cancer. She needed to have her card replaced and sent to a new address. It took over eight minutes, over three time the aht alotted of 160 seconds, for me to ascertain that I had her new address correctly spelled. With this policy in effect, instead of creating a proverbial "Milkshake Moment," as described by Steven S. Little, it's sour milk for for both customer and CSR!