FIS Customer Service (CSR) reviews

3.1

40% would recommend to a friend

(332 total reviews)
avatar

Stephanie Ferris

51% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated FIS with 3.1 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. FIS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

332 reviews
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Base salary was fairly high, with a high total comp possible

Cons

Constantly moving goal posts, poor leadership, regular reorganizations, zero concern for employees, and regular rifs while expective leadership continues to receive their bonuses.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Wfh job, good salary, no offuce visit

Cons

Work load, strict management, micromanagement

Viewing 1 - 3 of 332 Reviews

Glassdoor has 15,176 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.