Is FIS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at FIS have rated their employer with 3.0 out of 5 stars in 332 Glassdoor reviews. This is a lower than average score with the overall rating of FIS employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at FIS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at FIS .

Does FIS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at FIS with 3.1 out of 5 stars based on 332 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at FIS.

How happy are Customer Service (CSR) professionals working at FIS?

38% of Customer Service (CSR) employees at FIS would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated FIS with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at FIS?

Software Engineer (699) , Senior Software Engineer (642) , Customer Service Representative (269) , Business Analyst (250) , IT Trainee (223) , Project Manager (174) , Analyst (130) , Senior Business Analyst (116) , Software Developer (104) , Lead Engineer (103) , Software Engineer II (102) , Sales Executive (96) , Programme Analyst (90) , Manager (81) , Customer Service Associate (74)

What are the pros of working at FIS according to real employee reviews?

"Mubai was one of the better companies to work for with good work life balance good hike and quality work"" ((in 1709 reviews)); "The benefits are good with a 50% match for 401 k and a Employee Stock program that is good." ((in 638 reviews)); "Good culture and I know many people that have continued to work there since I left." ((in 528 reviews)); "It is a regular paycheck and there are some really great people who work there as your co" ((in 516 reviews)); "work culture is good and friendly" ((in 473 reviews))

What are the cons of working at FIS according to real employee reviews?

"1. Poor Management 2. No Learning 3. No Onsite 4. No Hike 5." ((in 583 reviews)); "very frequent layoffs happen every quarter" ((in 242 reviews)); "No training as people think you are taking their job if you know what they know." ((in 152 reviews)); "No bonus allowed unless you are above SVP level or have at least 3 direct reports." ((in 132 reviews)); "Old technology And skill also" ((in 124 reviews))

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FIS

FIS Customer Service (CSR) reviews

Item: FIS
Rating: 4
Author: Customer Service Representative

3.0

38% would recommend to a friend

(332 total reviews)

Stephanie Ferris

47% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Work/Life balance

2.3

Senior management

Customer Service (CSR) employees have rated FIS with 3.0 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. FIS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

332 reviews

3.0

Aug 5, 2011

It was a fine temp job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people were very nice, there was regular feedback, the dress code was casual, and the floor supervisors were very accessible.

Cons

The pay was lower, there was no sense of there being advancement opportunities, and it could be a very high stress job, especially in the holiday season.

4.0

Aug 16, 2009

They make time for you

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They are very attentive to their team members. They make time to answer everyone's question. The team leaders are smart too.

Cons

I signed up for the late shifts because of my other job. Overall, it's still not bad for a fast growing company.

Viewing 331 - 332 of 332 Reviews

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FIS Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

It was a fine temp job

They make time for you

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