Is FactSet a good company to work for as a Client Support Engineer?

Client Support Engineer professionals working at FactSet have rated their employer with 4.2 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of FactSet employees being 3.9 out of 5 stars. Search open Client Support Engineer Jobs at FactSet now and start preparing for your job interview by browsing frequently asked Client Support Engineer interview questions at FactSet .

Does FactSet pay Client Support Engineer employees well?

Client Support Engineer professionals rate their compensation and benefits at FactSet with 4.1 out of 5 stars based on 32 anonymously submitted employee reviews. This is 21.6% better than the company average rating for salary and benefits. Find out more about Client Support Engineer salaries at FactSet.

How happy are Client Support Engineer professionals working at FactSet?

84% of Client Support Engineer employees at FactSet would recommend their employer to a friend. This rating has increased by 40% in the past 12 months. Client Support Engineer professionals have also rated FactSet with a 4.6 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at FactSet?

Research Analyst (763) , Software Engineer (492) , Consultant (323) , Senior Software Engineer (177) , Senior Research Analyst (124) , Software Engineer II (98) , Equity Research Analyst (97) , Product Specialist (76) , Analyst (75) , Senior Consultant (62) , Software Engineer III (60) , Team Leader (52) , Lead Software Engineer (50) , Client Solutions Associate (48) , Specialist (45)

What are the pros of working at FactSet according to real employee reviews?

"Good work life balance and good if you want to prioritize other aspects of life" ((in 794 reviews)); "The culture is great and the job shift is flexible" ((in 421 reviews)); "Good benefits like food and transportation" ((in 410 reviews)); "People are great and eager to help" ((in 306 reviews)); "Work culture is good and very relevant to my favorite subject commerce" ((in 188 reviews))

What are the cons of working at FactSet according to real employee reviews?

"Low salary for rank and file employees" ((in 379 reviews)); "Routine work with poor management" ((in 151 reviews)); "low compensation rate and excessive required overtime" ((in 111 reviews)); "No career growth and career opportunities" ((in 78 reviews)); "Slow career progression and some of the supervisors are not competitive enough" ((in 69 reviews))

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FactSet Client Support Engineer reviews

4.2

84% would recommend to a friend

(32 total reviews)

Phil Snow and Sanoke Viswanathan

95% approve of CEO

77% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.6

Work/Life balance

4.1

Compensation and benefits

4.0

Career opportunities

3.4

Senior management

Client Support Engineer employees have rated FactSet with 4.2 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Client Support Engineer professionals have an excellent working experience there. FactSet is rated in line with the average (within 1 standard deviation) by Client Support Engineer professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

5.0

Apr 19, 2024

Salary Range

Client support engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits Free drinks and meal

Cons

Micromanaging (depends on the team)

3.0

Feb 7, 2024

Training was lackluster - probably why I left

Account manager

Recommend

CEO approval

Business Outlook

Pros

Little oversight day-to-day as long as you hit your targets

Cons

Not a very fun workplace, office was dull. Training on their proprietary software as an experienced hire was little-none, which is a shame because if I learned the product better I probably would have stayed.

3.0

Dec 21, 2023

transfer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

policy abiding inactivity in cover

Cons

competitive accordingly similar than ither

Viewing 7 - 9 of 32 Reviews

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Principal Trading Product Specialist

Senior Analyst - North American E&P Research & Insights

Client Solutions Associate - Youngstown, OH (October 2026)

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FactSet Client Support Engineer reviews

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Training was lackluster - probably why I left

transfer

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