Terrible leadership. The bosses would never know the names of the field staff. No clue what their hire status was, FT or PT. No idea whether so and so was an EMT or a nurse sort of thing. Complete disconnection. The equipment would be broken, faulty in some fashion, missing parts, jury rigged piecemealed together or missing entirely. The working equipment usually was obsolete by five plus years. The processes were self indulgent and broken. The mere suggestion to make things better and not just about increasing pay was always met with immediate rejection, procrastination or ideas that would otherwise die on the vine. “This is the way it’s always been” was the motto. Falck WA was thriving under former management in 2015/2016. But soon after it feel to pieces under the regime of old school Rural Metro methods that failed there just as much before they fell to being purchased by AMR. Falck would have could have been great. But management does not invest in the right people, the right processes or the right equipment. It’s all about the bottom dollar with these people.
