Farmers Insurance Group reviews

Two words- Resource Planning! They micromanage every aspect of your life. Imagine being timed on how long you go to the bathroom???!!! Well, that is their job! And if you go too often you are "out of compliance." Resource Planning wants you chained to the phone allday long, to answer all of the useless, back-to-back phone calls that come in. Also, Resource Planning "skills" people for the frequency of calls they get, so if you are taking back to back calls b/c Resource Planning doesn't like you, there is a good chance the guy next to you is not getting any calls, because that's how they have him "skilled." If you are pregnant, this is not the place to work. Your frequent doctor's office visits will begin to count against you as resource planning assigns "points for time missed. Except their point system is really jacked up. They consider you missing an hour and a half the same as missing a whole day as far as points are concerned. To go to the doctor, wait in the waiting room, see your doctor and drive back to work can easily take longer than an hour and a half, so the points quickly rack up. A lot of the supervisors here are really nice, at least the Relationship Specialist supervisors are. But Resource Planning is the judge and the jury and your supervisors hands are tied when it comes to Resource Planning micromanaging you.

They are very aggressive in recruiting and churning. They are aggressive over-all and very short sighted in their business practice. In my opinion, Farmers Insurance is THE worst P&C company to work for and has the worst admin and billing.