Fast Enterprises reviews

3.6

58% would recommend to a friend

(1,390 total reviews)
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Martin Rankin

69% approve of CEO

63% positive business outlook

Fast Enterprises has an employee rating of 3.6 out of 5 stars, based on 1,390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fast Enterprises employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Apr 11, 2018
Recommend
CEO approval
Business Outlook

Pros

-Great pay, very low bar for entry. FAST recruits primarily fresh grads right out of school. As long as you have good social skills and can solve problems, you stand a good chance at getting this position. Coding experience is a plus, but an entry level course should be sufficient. Entry level employees are paid very well at FAST, just check the salary section and see for yourself. -Amazing benefits. Dental/vision/health is all covered by FAST, I pay very little out of pocket. I think this is extremely valuable, especially these days when healthcare is not a certainty. -Great perks. Every year FAST will take you and your family on a vacation, usually to a resort by a beach. All travel and room expenses are covered by FAST. There are also fun events year round that FAST organizes. This will depend on what project you are on, but there is usually something fun going on. -Good people. Most everyone I’ve met at FAST has been great, and it’s easy to make friends at work. I will say that this is not a good position if you are looking for a job that doesn’t follow you home. If you aren’t spending a significant amount of time with your coworkers outside of work, you likely won’t be seen as a team player. It can be hard having a social circle outside of work at times because of this. -Paid overtime, how cool is that?

Cons

Let me preface this by saying that your experience at FAST will be totally dependant on the project you are on. I am just speaking from my experience, you might not encounter these issues on every project site. -Lack of mentorship, training, and documentation. Even though coworkers are generally eager to share their knowledge, the learning curve at FAST is incredibly steep due to the lack of documentation and mentorship. You are expected to be working with the client and solving problems from day one (which is good), but you are not given the tools you need to do this in my opinion. I guess FAST has decided that the ‘sink or swim’ approach is the best way to bring new hires on board. There is a training period when you first start, but it was not very useful in my opinion. It was fun though. This may have been improved since I started. Eventually you'll get the hang of things, but this can land you in some real hot water because you are modifying and developing key components of software without having any idea what you are doing. There have never been (in my two years of experience) any code reviews or performance reviews, so you won’t know if you did anything wrong until it figuratively blows up in your face. There is a lot of pressure to get things done fast, and an emphasis on quantity over quality. This is a good way to dig yourself into a hole with no way out. -Lack of growth. The ‘development’ you’ll do as an Implementation Consultant (IC) is mainly configuration of FAST's off-the-shelf software. You’ll spend most of your time learning the business process (for example: how sales tax is calculated, or how tax returns should be audited) from the client. The solutions for these problems are built using proprietary data structures in Visual Basic. You won’t use arrays for example, since FAST has built their own version. The IC position is very light on the coding, and the coding you do is very limited in it's scope. Most of these FAST-specific data structures are undocumented, so you end up spending a lot of time trying to work around something, only to find out that someone had already added the exact functionality you need, but didn’t think to write it down anywhere. In training, we were actively discouraged from adding comments to our code by the CEO of the company. I found that odd. -FAST has good reasons for using a proprietary data structures and keeping much of their system obscured and locked down. Having their consultants configure existing software rather than developing from scratch shaves years off of rollouts and makes the process extremely efficient. Because of this, FAST leads the industry. You benefit from this by being paid well, but if you are looking for a technical position where you can learn new technologies that are relevant to the software industry, as well as sharpening your development skills, this is not the position for you. I cannot stress this enough. This is not to say that FAST is a bad company, but it is very different than most software companies. Just make sure you know exactly what you are getting into. Although FAST has great Glassdoor ratings and many awards, it is most definitely not for everyone. I know several employees who are jaded because this position is sold as a development position where you can find your niche and build code that improves people’s lives. If you end up on the wrong project, you will be stuck cleaning up other people’s messes with very little opportunity to get out. Just be aware of what you are getting into if you take this position. I am not sure if I regret taking this position or not. But it is hard to get out once you get in, and any tech skills you have going in will atrophy quickly unless you are working on projects outside of work. But will you really want to do that when you are working 11 hour days through rollouts? Also, don’t work for fast if you don’t like to drink. It’s hard to fit in if you don’t like to drink.

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Fast Enterprises Response
8y
Thank you for your thorough review and comments. It is valuable to know that you feel treated well as far as benefits, pay, paid overtime, and that you work with good people. Your review has been generating further discussion on how we can improve. We would invite you to have a conversation with your Project Manager or HR to discuss how we can better your experiences and potentially the experiences of others on your site. There are a few areas you mention that we want to touch on: 1. New Hire Orientation: We have revamped our training process by having employees start their career with FAST at our Denver Headquarters for two and a half weeks of New Hire Orientation. The feedback we have received is that this extended training period has increased the ease of new employees transitioning to project sites and gives all employees the same initial introduction to FAST. 2. Mentorship: FASTie Connect, our mentorship program, was implemented this year for new employees. Each new employee is connected with a FASTie from another project site to have quarterly check-ins throughout the employee’s first year. The goal of the program is to support new FASTies as they navigate the beginning of their careers with FAST through fostering relationships, sharing advice, and providing encouragement and feedback. 3. Feedback: We’ve often heard that people want more feedback. We have increased the “formal” feedback to quarterly “check-ins” for all employees. Reviews and feedback outside of these set times happens on a daily basis, by supervisors offering it and by supervisees actively seeking it out. We ask that supervisors offer regular feedback and at the same time, encourage employees to take initiative and ask for feedback if they feel they need more than they’re getting. 4. Explanation of your Role: In regard to your feedback on how the IC role was explained to you, we have shared your comments with the recruiting team as we want to correctly represent the roles at FAST. While there are components of development, levels will vary depending on the phase of the project. However, we agree with you, the IC role is not strictly a development role. Our focus is to find problem solvers who are dedicated to creating solutions and developing strong partnerships with government agencies, not just coders. We will work to better portray this during our recruitment process. We appreciate your candor and the time you took to leave a review. Discussions will continue around your suggestions and feedback. Please reach out to HR for follow-up if you feel comfortable.
1.0
Aug 4, 2017

All that glitters is not gold...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay. Hands down the best thing (and arguably the only good thing) about this job is the money and paid overtime. The catch is they pay you a lot because the job stinks. If money is all you want from a job, then this is the perfect company for you!

Cons

Fast has a hard time keeping good talent...and for good reason. -There is no work/life balance. You are expected to give all of time to the company. Don't expect to have a life outside of work because it's nearly impossible. Also if you are social, don't expect that from any one else on your site...a lot of home bodies work for Fast. -No leadership training and that is evident on sites. You have young people with barely any experience trying to lead for the first time with no direction, it's a recipe for disaster. -No rewards for going above and beyond. It's more about showing face, not necessarily performing well. -No feedback is ever given. If you get to the point where you have to ask, it's basically too late. -Serious lack of communication on sites. -And the CEO is a total jerk, avoid him at all costs. -Sites are seriously understaffed. Which leads to being overworked. -The experience you gain is only useful at Fast, it won't translate into any other software development company.

avatar
Fast Enterprises Response
8y
There will always be things that FAST can do better. This is true. However, we do feel the extent of your negative experience is unusual and for that we are sorry. We’d like to address some of your comments. With regard to your comments on training, rewards and feedback: FAST has developed and continues to develop ways to cultivate leadership skills in our team, as well as ways to provide feedback and recognize contributions. Improvements over the last year include: 1) a more formalized, on-line application to capture an employee’s feedback for their supervisees, supervisor, and any other FASTie with whom they’ve worked, 2) more frequent in-office and remote management workshops, and 3) modifications to the bonus (FAST Service Reward Account) system that allows Directors to financially recognize exceptional individual performance. We’re sorry you feel you have not personally benefited from any of these efforts. With your regard to your comment on experiences “only useful at Fast”: Our software and methodology are unique, and to be honest, we hope they remain so. What is also unique is FAST’s unmatched record for success in a market more often marred by failure, and who’s competitors include much larger, longer-established IT heavyweights. Whether or not you see the value in your exposure to what has made FAST successful in this arena, there are other universally valuable experiences such as: consulting on mission-critical enterprise systems for large agencies, collaborating with teams of technology and business professionals, critical thinking, and many others— that are applicable to most any job. We’re sorry you do not find these experiences useful for the career you desire. With regard to your experience interacting with other FASTies: The camaraderie and close personal connections that develop between FASTies is another part of our unique culture and success. Each week we receive numerous photos of FASTies working and playing together, developing friendships with one another. We are sorry that you didn’t connect with the team, meeting only “homebodies”. We truly hope you make a concerted and constructive effort to help FAST improve its employees’ experience. We invite you to discuss your concerns with your PM, HR or a Partner. Constructive feedback is always welcome and has a direct impact on how the company evolves. If you feel you’ve done all you can in this regard, we encourage you to seek other career options that are better suited to you. As your experience shows, staying with a company when you think “the money is the only good thing” does not result in a fulfilling or sustainable experience.
1.0
Sep 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Generous pay and benefits (including paid overtime*) Never stay in the same place for more than a year As much alcohol as you want at events Very loose structure Lavish yearly resort getaway Mostly millennials

Cons

*Cultish attitude towards overtime, with some people clocking up to a hundred and forty hours a week total Most of your coworkers will be alcoholics Dudebro racists and homophobes from the bottom to the top You will be isolated from everyone you care about, and encouraged to only date and have friends within the company Mostly white male millennials Absolutely no documentation or diagramming of the spaghetti codebase You get 24 hours to decide if you want to mvoe across the country or take a 10-20% hit to your salary You will be asked to work overnight for no extra pay despite overtime being advertised as paid

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