Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 16 reviews)); "over great pay was Great!!!" ((in 15 reviews)); "Nice building and fun co" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "The Work/Life Balance is good, that's about it." ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical

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FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

3.0

May 3, 2014

Solid company with decent pay

Linehaul driver

Recommend

CEO approval

Business Outlook

Pros

I drove team and made $.23/mile. It is all hub to hub, nearly all with doubles. There were enough miles to average about $900 a week. Dispatch was very professional and helpful compared to others I've seen. Average home time is 1-2 days off per week even on runs to east coast.

Cons

Once you're on the road you're at the mercy of dispatch. They may keep you out 7-8 days when you were counting on getting home in 5. You must drive for a contractor/owner, not for FedEx directly. That means no benefits, but you are at least an employee and not a 1099.

5.0

Mar 23, 2014

Careers Here for Hard Workers

Sales

Recommend

CEO approval

Business Outlook

Pros

Incredible benefits (pension and 401k), Relaxed business athmosphere, Open door policy, Hard work pays off

Cons

Some contracted carriers' performance will impact your customer's impression of you,

3.0

Jan 14, 2014

FedEx Experience

Surface expedite agent

Recommend

CEO approval

Business Outlook

Pros

It was a great company to start out with in my career. Taught me invaluable lessons on corporate life, sales, and customer service.

Cons

Sometimes you feel like you are a just a worker bee and can be quite stressful at times. Can be harder to move up.

Viewing 109 - 111 of 118 Reviews

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Solid company with decent pay

Careers Here for Hard Workers

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