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      FedEx Custom Critical

      Part of FedEx

      Engaged Employer

      FedEx Custom Critical reviews

      3.2

      36% would recommend to a friend

      (118 total reviews)

      Ramona Hood

      24% approve of CEO

      32% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      2.8

      Compensation and benefits

      2.7

      Senior management

      2.4

      Career opportunities

      FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      118 reviews
      4.0
      May 31, 2012

      Wonderful place to work

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly environment, very professional, and approachable management. Rewards and recognition are given company wide. The Operations Director comes through everyday and says hello to all departments in the building. The CEO is very approachable and has worked her way from the bottom to the top. Free food and casual dress days are given. Cafeteria, computer lab, and gym on premises. Workload is as neither slow or over the top.

      Cons

      It can be hard to advance it the company or other departments without years of experience. Hiring from outside the company is a regular for professional roles. Raises are reviewed twice per year, but these are small advancements in pay.

      2.0
      Nov 13, 2011

      Leadership knows nothing about freight brokerage.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits!!! I was able to work from home. The FedEx brand sometimes helps get customers. Nice hotel to stay in while visiting HQ.

      Cons

      They expect to perform both sides of freight brokerage business (get new accounts and deal with carriers to move all your loads) while paying you for only one. They start you off with a salary and wean you off to full commission in about 3 months. They have unrealistic profit margin expectations (minimum 25% net profit to be "in the black" and an expectation for much more) while the. Commission they want to pay is 8% of net. Management knows nothing about freight brokerage. They came from the Custom Critical side which is an expediting company where the customers are desperate for a truck and will pay anything. Many times that association with the expedite side of the business hurt my ability to gain new customers because there is already the expectation of higher rates. I could go on, but the important part is STAY AWAYIF YOU VALUE YOU TIME AND EFFORT.

      Viewing 115 - 117 of 118 Reviews
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      ReviewsFedEx Custom Critical reviews

      Glassdoor has 161 FedEx Custom Critical reviews submitted anonymously by FedEx Custom Critical employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Custom Critical is right for you.