Is Ferguson a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ferguson have rated their employer with 3.1 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Ferguson employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ferguson now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ferguson .

Does Ferguson pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ferguson with 3.3 out of 5 stars based on 58 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ferguson.

What are the top reviewed jobs at Ferguson?

Inside Sales Representative (279) , Warehouse Associate (117) , Counter Sales Representative (74) , Inside Sales (72) , Outside Sales Representative (72) , Sales Associate (67) , Branch Manager (54) , Project Manager (44) , Showroom Consultant (42) , Sales (39) , Sales Support Representative (36) , Sales Representative (33) , OUTSIDE SALES (32) , Customer Service Representative (31) , Inside Sales Associate (29)

What are the pros of working at Ferguson according to real employee reviews?

"Good benefits and 401K." ((in 302 reviews)); "Great people and very supportive." ((in 193 reviews)); "Pay is good but def not worth it for what you give up; your life!" ((in 168 reviews)); "Great environment and culture." ((in 84 reviews)); "Great coworkers and customer relations" ((in 69 reviews))

What are the cons of working at Ferguson according to real employee reviews?

"Poor management and siloed de[artments" ((in 188 reviews)); "Long hours and stressful but worth it if you know your worth and ask for it." ((in 117 reviews)); "managers don't know how to resolve conflict in the office and let people walk all over them" ((in 72 reviews)); "There was no training before but this issue will be fixed as they transition from Triologie." ((in 52 reviews)); "There is some disconnect between upper management and local but it’s to be expected at a larger company." ((in 49 reviews))

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Ferguson

Ferguson Customer Service (CSR) reviews

3.1

51% would recommend to a friend

(58 total reviews)

Kevin Murphy

58% approve of CEO

55% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

3.2

Culture & values

2.7

Work/Life balance

Customer Service (CSR) employees have rated Ferguson with 3.1 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Ferguson is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

2.0

Oct 20, 2024

Good sales training, LEAVE if culture seems off

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Great entry sales job out of college - depending on location. One city’s team may be fantastic, and another terrible. (Like in my experience). Met some amazing mentors along the way who I learned a lot from.

Cons

A lot of false promises are made by management to keep you from quitting. 6 day weeks, sometimes more than twice a month without being on a legit commission plan and living off of a low base. Treated as inferior/invisible to rest of team and management. Extremely cliquey, poor local team culture (bullying, gossip, exclusion, inappropriate behavior, etc.).

3.0

Jun 14, 2024

It's okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The health coverage is great.

Cons

Don't get paid comparable to workload, there is nowhere to grow so you're going to be stuck where you are. The managers are not supportive and like to keep you where you are. No adequate training or communication

5.0

May 2, 2024

Love working remote

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working remote and management is always lovely to deal with

Cons

Heavy work load on the daily

Viewing 7 - 9 of 58 Reviews

Jobs at Ferguson

Showroom Customer Service Representative

Customer Service Manager

Customer Service Representative

Showroom Customer Service Representative

Showroom Customer Service Representative

Ferguson reviews FAQs

Ferguson reviews Ferguson Customer Service (CSR) reviews

Ferguson

Ferguson Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good sales training, LEAVE if culture seems off

It's okay

Love working remote

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