Pros
Pets are allowed in the office
Cons
Pay is LOW. The service department is a revolving door, always understaffed and filled with employees who have no idea what they’re doing. It’s a crappy job, but better pay would make employees more likely to stay. There’s no way to live in the area by yourself on the low salary they give. The managers are useless. It’s one of those situations where none of the supervisors understand how things are done, and if you were to have them try to do your job for a day, they wouldn’t be able to. If you ask 3 different supervisors the same question, you’ll get 3 different answers. Communication is nonexistent; no one found out company procedures and policies were changing until at least a week after the fact. They don’t care about the employees at all, except for the handful who have been there longer than a year. They once actually tried to tell me I would have to work instead of going to a funeral (you only get bereavement days off for immediate family). Benefits, like the pay, are terrible. No sick days. If you call out, they make you use your PTO, even if you offer to make up the hours another day. One call out and you’re ineligible for the monthly bonus (which got smaller and harder to reach every month anyway). The new CEO is a joke. He’s only trying to put as much money in his own pocket as possible. They occasionally had “town halls” for the employees to share their opinions, but we only got canned answers and “we’ll keep that in mind.” Upper management is 99% white middle-aged men, and things remain incredibly inefficient because “this is the way we’ve always done it.” They don’t bother listening to the employees who use their systems and field complaints from customers all day long- that would make too much sense.
