Fidelity Investments reviews

Ultimately the job title is "Customer Relationship Advocate", so I can't fault Fidelity for being dishonest in anyway during recruiting. However, if you are a college graduate looking for a job, even if you failed other interviews, do not take this job if you want to enter a job that is A) financial and/or B) analytical. Firstly, Fidelity will advertise the SIE/S7/S63 as a good way to begin your career and potentially jump to something else later. These licenses are required from a compliance standpoint, that is the only reason they require you to take them. These licenses will not land you a job as an analyst or impress anyone who actually knows what they are. If you are only joining to take these exams, I advise against this. Close your eyes. Do you want to take phone calls all day every for the foreseeable future, with the only promotions available being other roles where you get a slight pay bump and take phone calls all day? This is your life after finishing licensing, and if you're like me you will be put on a 10-hour shift against your preference. 10 hours all day every day of talking to customers is not going to make you very desirable in any actual finance or analytical job. This job is 97.5% customer service and 2.5% finance. Some might argue it is not finance at all, the most sophisticated thing you will do on a daily basis is place a stock order for a customer who is too lazy to do it themselves. You will get trainings on concepts that most customers understand through internet articles, or you will be trained on proprietary systems, nothing you can even place on a resume to show you as a desirable candidate for when you will want to leave. This job is basically an office version of a factory assembly line. The second you finish a call you're onto the next, there is no opportunity to extend to any meaningful project that will help you get out of the perpetual call center. The job is designed to keep you working for them in a call center, they already licensed and trained you so this is most profitable for them. The only person I can see who would like this job is someone who worked in call centers in the past and sees this as an upgrade since they can call themselves a licensed broker etc. For anyone who wishes to have career advancement outside of customer service or potentially their wealth management branch (you will start off a brand new role, continuing to do calls all day every day and maybe after 3-5 years get promoted to a branch), extend your job search and look elsewhere. Lastly, the reason I put "difficult to rate" in the title is because I might seem naive for giving a poor rating to a customer service job since it doesn't offer promotions into analytical or financial jobs. But ultimately I can't give this job a good rating whatsoever because everyday was dreadful; never-ending phone calls with no hope for meaningful advancement.

I worked at Fidelity from 2018-2019 and found it to be one of the most toxic cultures I’ve ever experienced in my 20+ years as a professional. I worked in ECC where, although being a highly technical BU, the Sr leadership (at the time), promoted several non-technical people into leadership positions. I worked under one of these, a woman (HJ) who had a knack for hiring and promoting underqualified people, thereby creating a situation where they needed to be “protected” and would be loyal to her. This included promoting an individual from QA to a PM role with zero experience, as well as someone from the event planning dept to a Dir level leading a UX team. The situation was so wily, that at one point, this PM (LV) held several meetings to explain to our highly experienced UX team “UX Strategy”. She’d done her research on Google. I wish I was joking. Later, she would hold “UX Strategy” meetings that only included the one UX designer and a young woman whose role was designing PP decks for leadership (SJ). She insisted on defining herself as the UX Researcher, even though (you guessed it) she had no experience doing research and never actually conducted any research. But she was really good at gossiping, slandering, and keeping VP abreast of BU gossip. I wish I was joking. These people were not only unqualified and unprofessional, they were MEAN. The PM for this team created a corrosive and toxic environment; she battled constantly with the PO in front of the full 20+ team, deliberately excluded key players from meetings, showed open aggression in smaller meetings, bullied several individuals, and was just a hostile aggressive person in general. There was another individual promoted by this VP who not only lacked in technical or leadership skills, but was one of the most badly behaved individuals of the entire team (MVH). She led a team of several people and had the emotional IQ of a 13 YO girl. She also bullied members of her own team, behaved in a hostile manner, openly threated team members, and acted appallingly. When new leadership came in and there was a reorg, she kept her position but lost her entire team. That should tell you all you need to know about Fidelity. The fact that all these people are still employed there is insane. And make no mistake, the behavior of this group of women was endorsed by their own leadership (HJ). They knew they could get away with it and they did. Tactics included: mobbing, bullying individuals and teams, open aggression in meetings, withholding vital information, excluding individuals from specific team meetings, openly threatening individuals, slandering those who refused to play their game, and even firing those who refused to fall in line or pushed back. Many associates complained to both HR and the Chairman’s line about this group of women, but the only sense we had that they were taking any actions was when HR executives showed up to an offsite event. But you guessed it, nothing happened. HR exists only to protect the firm. If there are no lawsuits possible, they don’t care. This “leader” is now a VP in PI and continues her abusive, toxic behavior, as well as promoting only those who show their loyalty to her, as evidenced by the woman she just promoted to Director. In fact, all these women still hold positions at Fidelity. They may be scattered across the enterprise, but it’s just a matter of time until VP brings them all back onto her team and it all begins again.