Fifth Third reviews

So many fees. The banking centers hands are tied when it comes to fee reversal. This leads to several circumstances where upper management would make a decision on the reversals. Many times they would reverse the fees for the people that had more money in their accounts and decline fee reversal for fixed lower income customers. I guess they figure they won't get any more business out of them... It's hard to have a clear conscience at the end of the day.

The staffing model is based on minimum required staff to run operations. This means anytime a staff member called off there was an immediate emergency and often times people were unavailable to cover from other branches because all branches tended to be understaffed. This causes issues with managers having to regularly complete their employee's jobs during open hours and start their own responsibilities after hours. This also had a direct impact on customer relations. This was a big difference from what I found working at other banks. They also tended to focus on the quantity of sales instead of the quality of sales.