Without education you will not make it far within the company execept for the entry-level positions that even a monkey could do. Working as a customer service professional, I am the person that you call to scream at when something has gone awry with your account. The position is very mundane and repetative and you take abuse from abusive customers. Working for this company seems to be great, when you are not on the phones. People in other departments seem to be very happy. And I'm sure get paid a lot more. The culture is a little stiff but not too bad. I just feel like us in the contact center are out of touch almost. For example, joining clubs and organizations within the company is almost impossible since we have to be on the phones at all times. I want to join extra curricular groups, I want to attend meetings-but the phone business need always comes first.
You can earn bonues based off of your statistics for the month. They want your phone called to be short but yet want you to provide quality service? Sometimes you just cannot do both. You are told when you can go to break, even going to the rest room out of your designated break time can count against you. The position is not hard, just mundane. And I sometimes feel no bigger than a pawn-a broke pawn. While my CEO probably lives in a mansion or two or three.
