Does Figure pay their employees well?

According to anonymously submitted Glassdoor reviews, Figure employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Figure. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Figure?

66% of Figure employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Figure 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Figure?

Customer Success Associate (22) , CSA - Customer Service Associate (18) , Software Engineer (14) , Senior Software Engineer (10) , Staff Software Engineer (7) , Manager (5) , Business Analyst (4) , Customer Service Associate (4) , Director (4) , Office Coordinator (3) , Product Manager (3) , Senior Customer Success Associate (3) , Anonymous (2) , Associate (2) , Associate Software Engineer (2)

What are the pros of working at Figure according to real employee reviews?

"Most of the people are great and really kind" ((in 28 reviews)); "Great community and culture." ((in 19 reviews)); "Competitive pay" ((in 15 reviews)); "The AMAs with Mike and senior leadership is great." ((in 10 reviews)); "Growth opportunities" ((in 9 reviews))

What are the cons of working at Figure according to real employee reviews?

"Certain managers don't know the processes as in" ((in 6 reviews)); "3: They have combined 2 diffrent departments together and doubled the work without any pay increase." ((in 5 reviews)); "Upper management can care less about your concerns." ((in 5 reviews)); "working people that have been there for years and expanded their knowledge on the product and enhanced trainings and projects for Figure." ((in 4 reviews)); "Hard to find parking in downtown Reno." ((in 3 reviews))

What are employees saying about Figure layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Figure layoffs and their outlook for job security at Figure in 2026.

What are the top reviewed Figure locations?

Reno , San Francisco , Charlotte , New York , Helena , Bozeman , Hoboken , Orem , Salt Lake City , Phoenix , Asheville , Raleigh , Los Angeles , Philadelphia , Boston , Remo , Reno-Stead

Figure reviews

3.7

66% would recommend to a friend

(236 total reviews)

Michael Tannenbaum

81% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Figure has an employee rating of 3.7 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Figure employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

236 reviews

4.0

Dec 3, 2025

Not enough pay for the role

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

The salary structure changed after I left. There is the opportunity for the salary to increase. There are also, or at that time monthly bonuses depending upon your personal metrics. The people I came in contact with were always friendly. The company provided parking allowance.

Cons

I understand that the company has to have policies in place, but there should be allowances for those who are not abusing the policies and have great work ethnics. Some scenarios should be handled on a case by case basis. There are no longer separate departments and I believe this makes it difficult to become a SME to provide a high level of customer service.

4.0

Sep 25, 2025

Great Pay , Bonus every month, & Benefits

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

Shift bid every 3-4 months , great schedule, work from home days , great environment, support from managers

Cons

Their occurrence system, can be very unfair as it can lead to you being fired, they do not consider any situation, very strict

5.0

Aug 28, 2025

Wonderful place to work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

-Competitive pay -Great coworkers -Lots of PTO and paid holidays -Well-stocked Kitchen for long days -Management is always there to help and not badger

Cons

-Training can leave you feeling unprepared (it moves fast but is robust) -Few opportunities currently for full WFH

Viewing 70 - 72 of 236 Reviews

Jobs at Figure

Customer Success Associate

Collections Associate

Helix Data Creator (Night Shift)

Customer Success Associate

Figure

Figure reviews

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Not enough pay for the role

Great Pay , Bonus every month, & Benefits

Wonderful place to work

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