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Firestone Complete Auto Care

Engaged Employer

Firestone Complete Auto Care reviews

3.0

39% would recommend to a friend

(1,731 total reviews)
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Marko Ibrahim

52% approve of CEO

34% positive business outlook

Firestone Complete Auto Care has an employee rating of 3.0 out of 5 stars, based on 1,731 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Firestone Complete Auto Care employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Hmm you get a paycheck I guess

Cons

The managers can get away with being racist. They scream and curse at you. They'll talk nasty about their customers and they teach you get theircustomers to give false positive reviews. They'll rummage through customers cars and if they find anything funny or embarrassing they'll take pictures of it and post it on face book.

1.0
Feb 11, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay for ASE testing. Also, they reward the tech 200$ for each test they pass. They also start you off at a higher wage depending on how many ASEs you have. The insurance Gold package has a 500$ deductible. 401k offered.

Cons

Unfortunately, ASEs do not equate to technician productivity. I have 2 ASEs (17 a flag hour) and run circles around the master tech with all seven ASEs who makes 26 a flag hour and only flags 30 a week. Due to the pay structure though I still only flag an average of 30-35 hours a week, touching 2200+ cars a year. I work 50+ hours a week and try to be honest to the customer. I produced a total of 175,000+ dollars parts and labor. $100,000+ of that was labor dollars. I only made $32,000 last year and even though my flat rate was $17, in acuality I only get paid around 9.50 an hour based on how long I stay here. We have steady work. To install 4 tires on ANY vehilce they pay us .6 of our hourly rate which for me is about $9. Back breaking work. .8 for front brakes to turn rotors and slap pads. I know that is the aftermarket average but Firestone carries their own pads. They could afford to pay the techs 1.2 at least for front brakes. Flushes are a .7. Some of the big ticket items like dash removals only pay half of what the dealer would pay. Why would they pay the tech .4 for a tire rotation..... But a .6 for 4 tires!? Its highway robbery and the mechanics are the ones getting screwed. The guys that are flagging 60-70 hours at super busy stores should be making 100+. Unless you do alignments, easy diagnostics and flat repairs all day long along with other gravy stuff then you won't ever hit your 50 hours. Thank god my last day is next week.

1.0
Nov 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay is about all you can say

Cons

Good ole boy system. A " premier place to work" my foot!!! No family life. I have worked there for 2 years and have been promoted twice, each time to a worse location to build it back up, with the promise " prove and make a name for yourself and you will get noticed". Twice I have done it and now on to the 4th location.. again to prove. The company tolerance of behaviors from management is appalling. If you want long hours, district staff that couldn't manage their own business in life, and flunkies from high school running your life by all means take the job. Other wise look elsewhere or live under a bridge both would be better than working for this company.

Viewing 52 - 54 of 1,731 Reviews

Glassdoor has 1,755 Firestone Complete Auto Care reviews submitted anonymously by Firestone Complete Auto Care employees. Read employee reviews and ratings on Glassdoor to decide if Firestone Complete Auto Care is right for you.