Pros
Type of product Close by distance Lesser traveling expenses
Cons
Poor administration No adequate services No hygiene 3rd level needs to get rejuvenated. No new ideas. No formation of rosters. OT payouts are not distributed across smaller teams. People are hired mentioning Weekends were Saturday Sunday. Suddenly, BPO structure is followed however the allowance are not increased. No proper seating and ventilation. You see rodents often across cafeteria. No recreation room. AM and above hardly know their process. Uneven segration of staffing and processes. Incentives plan change suddenly in 6 months. AM and manager waste time of their subordinate by simply gathering them for hours. HR connects are hardly done for TLs. Leads and TL are never appreciated. Their voice and ideas are never heard. The upper management has poor listening skills. Their ideas are old as they are. They need to be open to add purpose in whatever they are doing. During rains the managers become officers from disaster department. Most of the managers stay in nearby area hence they hardly are thoughtful for their staff. They have poor managing skills hence they throw the blame of shortcomings to their downline. Very poor listening skill. P
