Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has been stable over the past 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Work from home , flexible shifts" ((in 74 reviews)); "The people were great and it was interesting" ((in 52 reviews)); "Work life balance is good" ((in 37 reviews)); "Good benefits and vacation time" ((in 35 reviews)); "Good work environment to work" ((in 17 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management it has." ((in 72 reviews)); "Low pay that is packaged" ((in 44 reviews)); "Low salary and nothing else" ((in 36 reviews)); "There is literally no training except a few online courses." ((in 24 reviews)); "Lots of leadership leaving" ((in 22 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

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First Advantage

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Apr 9, 2015

Account Services Consultant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is some flexibility in scheduling and many people work from home.

Cons

The complete lack of corporate strategy leads to constant shifts in focus and frequent mass lay-offs when they make bad calls. Corporate security policies make it impossible to make even tiny adjustments to client sites without at least a 3-week lag. Software companies should be agile, and they're about as agile as a tortoise. Most of the tech staff have seen so many lay-offs that they will not share knowledge with anyone in order to make themselves essential when the next cuts happen. Hint, guys: it doesn't work.

4.0

Apr 9, 2015

Continuously improving through a tremendous amount of change and transformation.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

First Advantage has a wealth of creative, knowledgeable and talented employees all working towards a common goal - delivering on customer requirements! The all new First Advantage continuously strives to deliver first time every time.

Cons

As with all truly global businesses we still have some work to do to be fully rounded, but no good business comes without challenges - they just need to be achieved.

2.0

Apr 2, 2015

Started well, but not anymore

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home is a big gift. Team culture is nice

Cons

No work/life balance. Very stressful.

First Advantage Response

11y

Thank you for your input. We value our employees and their honest feedback to help us continue to transform the industry and the company. We also encourage you to reach out to your manager or HR partner to provide constructive feedback and ways to improve. Together we can make a difference!

Viewing 967 - 969 of 1,108 Reviews

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Jobs at First Advantage

Customer Success Partner- Retails, Hospitality & Entertainment

Customer Success Partner

Assistant Manager Concierge

Vice President, Global Customer Care